Privacy Policy
Last updated: 27 December 2025
1. Introduction
Daily Salad ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our subscription service, including our website, mobile application, and delivery services. By using our service, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
- Contact Information: Name, phone number, email address
- Delivery Information: Complete delivery address, PIN code, city, state, delivery instructions
- Account Information: Account credentials, profile preferences
- Payment Information: Payment method details (processed securely through PhonePe payment gateway - we do not store complete card details)
2.2 Usage Information
- Subscription details (plan type, delivery schedule, preferences)
- Order history and delivery logs
- Communication preferences
- Device information (browser type, device type, IP address)
- Usage patterns and interactions with our service
2.3 Authentication Information
- Phone number for OTP-based authentication (via MSG91)
- Session tokens and authentication credentials
3. How We Collect Information
We collect information through:
- Direct Input: Information you provide when creating an account, placing orders, or updating your profile
- Automated Collection: Cookies, log files, and similar technologies when you use our website or app
- Third-Party Services: PhonePe for payment processing, MSG91 for OTP verification
- Delivery Partners: Information shared with delivery agents for order fulfillment
4. How We Use Your Information
We use your information to:
- Process and fulfill your subscription orders
- Schedule and manage deliveries
- Process payments through PhonePe payment gateway
- Send OTP verification codes via MSG91 for account security
- Communicate with you about orders, deliveries, and account updates
- Provide customer support and respond to inquiries
- Send promotional offers and updates (with your consent)
- Improve our services and user experience
- Comply with legal obligations and prevent fraud
- Analyze usage patterns to enhance our service
5. Information Sharing and Disclosure
We may share your information with:
5.1 Service Providers
- PhonePe: Payment processing - they handle all payment transactions securely
- MSG91: OTP verification services for account authentication
- Delivery Partners: Delivery agents who need your address and contact information to complete deliveries
- Cloud Services: Hosting and data storage providers
5.2 Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to:
- Protect our rights and property
- Prevent fraud or security threats
- Comply with legal processes
- Protect the safety of our users and the public
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Payment Information Security
All payment transactions are processed securely through PhonePe payment gateway. We do not store your complete payment card details on our servers. PhonePe handles all payment data in compliance with PCI-DSS standards and industry best practices. Your payment information is encrypted and transmitted securely to PhonePe's servers.
7. Data Security
We implement security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure authentication using OTP verification
- Regular security audits and updates
- Access controls and employee training
- Secure payment processing through PhonePe
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and authentication state
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our service functionality
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our service.
9. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information through your dashboard
- Deletion: Request deletion of your account and personal information
- Opt-out: Unsubscribe from promotional communications
- Data Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, contact us at support@dailysalad.in
10. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.
11. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
12. Third-Party Links
Our service may contain links to third-party websites or services (such as PhonePe payment gateway). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending email notifications for significant changes
Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@dailysalad.in
- Through your dashboard support section
15. Compliance with Indian Laws
This Privacy Policy is designed to comply with applicable Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We are committed to protecting your privacy rights as per Indian regulations.