Policy

Refund Policy

Last updated: 27 December 2025

1. Overview

At Daily Salad, we are committed to providing you with fresh, high-quality salad bowls. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription service. All refunds are processed through PhonePe payment gateway, the same platform used for payments.

Note: We do not have a return policy due to the nature of our business.

2. Payment Processing

All payments are processed securely through PhonePe payment gateway. When you make a payment:

  • Your payment is processed immediately upon subscription purchase
  • Payment status is updated in real-time through PhonePe's secure infrastructure
  • You will receive a payment confirmation via email and SMS
  • All transactions are encrypted and secure

3. Refund Eligibility

Refunds may be issued in the following circumstances:

3.1 Failed or Cancelled Deliveries

  • If we fail to deliver your salad bowl due to our error (not customer-related issues)
  • If delivery is cancelled by Daily Salad due to operational issues
  • If the product delivered is damaged, spoiled, or does not meet quality standards

3.2 Subscription Cancellation

  • If you cancel your subscription before the start date, you are eligible for a full refund
  • If you cancel after deliveries have begun, refunds will be calculated on a pro-rata basis for remaining undelivered days
  • No refunds for deliveries already completed

3.3 Payment Errors

  • If you are charged incorrectly due to a system error
  • If duplicate payments are processed
  • If payment is processed but subscription is not activated due to technical issues

4. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

  • Deliveries already completed and consumed
  • Cancellation requests made less than 24 hours before scheduled delivery
  • Deliveries missed due to incorrect address provided by customer
  • Deliveries missed due to customer unavailability at the delivery address
  • Change of mind after subscription has been activated
  • Deliveries skipped by customer (skipped deliveries are not refunded, but subscription is extended)
  • Quality complaints raised more than 2 hours after delivery

5. Refund Process

To request a refund:

  1. Contact us at support@dailysalad.in or through your dashboard with your subscription details
  2. Provide your order number, subscription ID, and reason for refund
  3. Our team will review your request within 24-48 hours
  4. If approved, refund will be processed within 5-7 business days
  5. Refund will be credited to the original payment method used (via PhonePe)

6. Refund Processing Time

Once your refund request is approved:

  • Refunds are processed through PhonePe payment gateway
  • Processing time: 5-7 business days from approval
  • Refund amount will be credited to your original payment method
  • You will receive a confirmation email once the refund is processed
  • Bank processing times may vary (typically 1-3 additional business days)

7. Partial Refunds

In cases where only partial refunds are applicable:

  • Refund amount = (Remaining undelivered days / Total subscription days) × Total amount paid
  • Example: For a 30-day plan (₹2,899) cancelled after 10 days, refund = (20/30) × ₹2,899 = ₹1,933
  • Processing fees, if any, will be deducted from the refund amount

8. Quality Issues

If you receive a product that does not meet our quality standards (spoiled, damaged, or incorrect items), please contact us within 2 hours of delivery. We will:

  • Investigate the issue immediately
  • Provide a replacement delivery or full refund for that specific delivery
  • Ensure the issue does not recur

9. PhonePe Payment Gateway

All refunds are processed through PhonePe, the same payment gateway used for transactions. PhonePe handles the secure transfer of funds back to your original payment method. Daily Salad does not store or have access to your complete payment card details. Refund processing is subject to PhonePe's terms and conditions and standard banking procedures.

10. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request a review by contacting our customer support
  • Provide additional documentation or evidence to support your claim
  • Escalate the matter through our support channels

11. Contact Us

For refund inquiries or assistance, please contact us at: support@dailysalad.in

Please include your subscription ID, order number, and a detailed description of your refund request for faster processing.

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